Refund Policy
Updated: 2026-08-08
1. Seven-day refund window
You may request a 100% refund for your first paid RepointQR subscription purchase within 7 days of the charge. This policy does not limit any mandatory consumer rights that apply to you.
2. Eligibility
- The request must relate to the first payment for the subscription and must be received within 7 days of the charge.
- A refund may be refused where there is evidence of fraud, refund abuse, excessive or abusive use, chargeback manipulation, or a violation of the Terms of Service.
- Renewal payments are generally non-refundable unless required by law or caused by duplicate billing, an unauthorized charge, or a confirmed payment error.
3. How to request a refund
- Email support@repointqr.com with your RepointQR account email, transaction or receipt details from the payment provider, payment date, and reason for the request.
- We normally review requests within 5 business days. Approved refunds are submitted through the original payment provider to the original payment method where possible. Bank or payment-provider processing times may vary.
- After a full refund, the subscription returns to the Free plan. Paid QR features may stop, and dynamic QR codes will follow the Free-plan behavior and limits. Account data is handled according to the Privacy Policy.
4. Canceling a subscription
You may cancel at any time through the account billing settings or by contacting support. Cancellation stops future renewals and normally takes effect at the end of the current paid term. Cancellation does not automatically refund a previous charge.
5. Payment disputes and chargebacks
Please contact support first if you do not recognize a charge or believe there is a billing error. Nothing in this policy prevents you from exercising rights available through your bank, payment provider, or applicable law. Fraudulent or abusive disputes may result in account restrictions.
6. Contact
Billing and refund support: support@repointqr.com
Related: Terms · Privacy Policy